Returns Policy

SPOTTCHI has a 14-day return policy: you have 14 days from the date of delivery, by returning your item by carrier to the address on the return shipping label.

Returned merchandise must meet the below requirements in order to be accepted for a refund:

·      Items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.

·      Returns on items with a return tag attached will only be handled if the label has not been removed. 


SPOTTCHI bares no responsibility in the event of loss, theft, or damage of the package/parcel. Returned packages/parcels that do not include the customer´s identification (surname, first name, address and return code) shall be refused.

On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.



To exchange your purchased item/s with another size, color, or model, please contact our customer service on and our team will assist you accordingly.



SPOTTCHI shall process the refund once the return is confirmed by Us. For you to be able to receive the full amount that includes the standard deliver cost from SPOTTCHI to you, please make sure to enclose the delivery invoice indicating the parcel tracking number into the return parcel. The refund will be done within a maximum period of 14 days by bank transfer into the account used with the card bearing the customer´s name.